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Free Shipping & Return Policy |
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| USA -
FREE Shipping on orders over $60
CANADA – Not included at this
time (please check back after Oct 15, 2008)
Shipping Rates within US for a 2 lbs. package:
• FREE Shipping on
Orders over $60 within Continental US or $6.95
for orders less than $60 -> 3-5 day ground delivery (Includes orders
for AE and APO as well but they may take slightly longer)
• $7.95 RUSH Orders
via Priority Mail -> 3 days average (includes AE, APO)
• $14.00 FedEx 2 DAY
Air -> 2 business days
• $29.95 FedEx Standard
Overnight -> 1 business day
Transit times should not include weekends and holidays. Orders shipped
to apartments or with total value greater than $75 will have mandatory
signature required (we can also ship to your work address).
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Returns and Exchanges
If you need to return your merchandise for any reason, repack the product
and all accessories that may have accompanied the original shipment in the
original packing materials and enclose a letter of explanation. Missing
accessories for returned products may not be accepted. A return label is
included in the package. Simply attach the label to the outside of your
package and send it to our warehouse via UPS or insured parcel post.
Unwanted merchandise may be returned within 30 days from the date of
shipment. Merchandise must be in unused condition and in original packaging
material. Original shipping and handling and return postage charges will
not be refunded.
Defective merchandise will be exchanged for same or similar products
if returned within 30 days from the date of shipment. Refunds will not
be issued for defective merchandise.
Supplies and consumable merchandise will not be accepted for return if
the packaging has been opened. Return shipping cost is the responsibility
of the customer.
Please send all returns to:
Attn: Returns Department
2130 Townline Road
Peoria, IL 61615
Our goal is to process your return promptly. Upon receipt of your package,
the return process is normally completed within 7-10 calendar days.
Thank you for your order, we appreciate your business. |
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